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XD coediting issue

New Here ,
Aug 26, 2020 Aug 26, 2020

I'm working with a coworker on the same XD file. On my file the hover state is purple, on their side, the hover state is transparent. We cannot seem to fix the issue. Please help.

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Product performance , Share or publish
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Community Expert ,
Aug 26, 2020 Aug 26, 2020

Hi, for coediting to work properly with all users, the latest version of Adobe XD must be installed on each computer. Verify that each of you has the latest version of the software installed.

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New Here ,
Sep 03, 2020 Sep 03, 2020

We do have the same version and everything, even the same iOS operating system, it's still an issue.

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Community Expert ,
Sep 04, 2020 Sep 04, 2020

Does this problem also occur with other shared files?

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New Here ,
Sep 04, 2020 Sep 04, 2020

Yes, I even tried with a different co-worker.

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Adobe Employee ,
Sep 06, 2020 Sep 06, 2020

Hi there,

 

Sorry to hear you are experiencing issues while coediting in XD. Is it possible for you to share the OS and XD version of your machine? If it's happening with every file, could you please share a file with me over a private message so that we can check at our end?

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Sep 06, 2020 Sep 06, 2020

Good morning Harshika

Thanks for response, I can share the iOS and the XD version but I cannot
share the file as we signed a confidentiality agreement with our client.
Would the iOS and the XD versions be enough?

--
GRAPHIC DESIGNER

SEBRIO
<Personal Info Removed By Moderator>

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Adobe Employee ,
Sep 07, 2020 Sep 07, 2020

No problem. I would request you to please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you on 1:1 basis.

 

Hope it helps.

 

Thanks,

Harshika

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Community Beginner ,
Sep 06, 2020 Sep 06, 2020

i have the same issue - no real time edits plus it's not changing the shared file

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Adobe Employee ,
Sep 07, 2020 Sep 07, 2020

Hi there,

 

Sorry to hear you are having trouble using coediting in XD. Would you mind telling us the OS and XD version of your machine? Could you please share a video of the issue? Will you be able to share the file with me over a private message so that we can test and investigate the issue?

 

 

Thanks,

Harshika

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Community Beginner ,
Sep 07, 2020 Sep 07, 2020

Operationg System: Mac OS Big Sur 11.0 Beta (20A5364e)

Adobe XD Version: 3.2.222

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New Here ,
Sep 07, 2020 Sep 07, 2020

Do you also have that issue?

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Adobe Employee ,
Sep 13, 2020 Sep 13, 2020

Hi there,

 

Sorry to hear about the trouble. Could you please check if the changes are getting updated? Please try making a change and see if it's getting updated on the collaborator's end? Is this only happening with that specific component state or the issue is with other components as well?

 

Regards

Rishabh

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Community Expert ,
Sep 12, 2020 Sep 12, 2020

Considering that Big Sur is still in beta, as it hasn't been released yet, it may create some kind of problem with some program. I recommend going back to the previous version of the OS. 

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New Here ,
Sep 07, 2020 Sep 07, 2020

We have macOS Catalina Version 10.15.6 and XD version 32.2.22.2

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Community Expert ,
Sep 12, 2020 Sep 12, 2020

Have you checked if there are any updates available for the Creative Cloud app?

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Adobe Employee ,
Sep 14, 2020 Sep 14, 2020
LATEST

Just to confirm - has the owner of the document enabled coediting in the Invite to Edit sharing popup in the right corner of XD?

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