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XD crash results in missing fonts

New Here ,
Aug 10, 2021 Aug 10, 2021

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I was working on some wireframes and I zoomed up in using Ctrl + scroll wheel and it crashed. Fine no big deal, I just have to reopen it. However when I did, it now told me that the fonts I was using were now missing and displays a warning constantly.  The font is Arial Regular. I have never removed it from my device so there is no way the font is missing, but the warning persists even after changing the font to something else and changing back. It results in a very annoying overlay error message when showing a prototype as well. Is there any solution to this bug? 

FWIW: I'm using the latest version of XD on Windows 10 on a Dell XPS 15 9570 with 32 GB RAM.

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Crash on windows

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD.
  2. Are you able to use the font in any other Adobe application?
  3. Have you tried using the font on a new file? If not, please test that.
  4. Please try re-installing fonts and let us know if this helps.

 

Regards

Rishabh

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