Hello,
Creative Cloud was telling me that I couldn't update to the latest version of Adobe XD CC unless I had the Windows 10 Creator's Update installed. So, I recently updated my work computer to the latest version of Windows 10.
Now that I've updated both Windows 10 and Adobe XD CC, XD crashes on me moments after opening a file.
I tried uninstalling the latest version of Adobe XD and reinstalling to an earlier version, but the same issue is happening. Crashes shortly after opening a file.
The file opens fine, but as soon as I try to do anything, like select an artboard or zoom in on artboard, the application window goes blank and then crashes.
Adobe XD version 6.0.12
System Specs:
HP Z640 Workstation
Windows 10 Version: 10.0.16299 Build 16299
Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz, 2401 Mhz, 6 Core(s), 12 Logical Processor(s)
Nvidia Quadro M4000 - Driver Version 21.21.13.7684
Error Report from Event Viewer:
Faulting application name: XD CC.exe, version: 6.0.12.6, time stamp: 0x5a9018a0
Faulting module name: ntdll.dll, version: 10.0.16299.15, time stamp: 0x493793ea
Exception code: 0xc0000008
Fault offset: 0x00000000000a3bea
Faulting process id: 0x52e0
Faulting application start time: 0x01d3c76dd1d386d6
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_6.0.12.6_x64__adky2gkssdxte\XD CC.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 01b66eb7-52f3-46b1-ad0d-fc0e0e04a4dd
Faulting package full name: Adobe.CC.XD_6.0.12.6_x64__adky2gkssdxte
Faulting package-relative application ID: App
Any help to resolve this issue would be greatly appreciated. I'm using XD on a few client projects right now, so this issue has occurred at a most unfortunate time. Luckily, I have another computer to work on where XD is still functioning. But, for how long?
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