I've been using Adobe XD since 2016 and never had any problems. Now suddenly, I cannot get XD to open. Regardless of whether I try to open it from the desktop, start menu, or from the Creative Cloud home, a white screen pops up like it's starting to launch and then it just closes out.
I've tried uninstalling, restarting, and reinstalling, and that hasn't worked. What's going wrong?
(This is on PC, Windows 10)
Thank you for responding. I tried all of the suggestions on the help page for the white screen.
Solution 1 - did not work, was already set up correctly
Solution 2 - I could not locate the BlockProtocolElevation
Solution 3 - did not work
Solution 4 - did not work
I will try using the creative cloud cleaner tool. I'll note that I have about 30 error messages in the event viewer on my PC that all say something along the lines of "The server Adobe.CC.XD_126.96.36.199_x64__adky2gkssdxte!App.AppXpc2jz922aeh1p2kp6138cb4cezje7c48.mca did not register with DCOM within the required timeout."
Therefore, I've also looked up ways to fix the DCOM situation but none of those have helped either.
I have the same issue, used the same solutions, made clean install (OS clean install, damn it). The problem is in the new version, not in the registry or system dll's. I also made rollback to previous version with the same end result - white screen on launch. Lol, I thought that broken color picker, that have never been fixed, was bad enough. Surprise-surprise.