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XD Crashes on start

REAZN
Community Beginner ,
Dec 30, 2018 Dec 30, 2018

I have no idea why XD crashes It crashes/closes as soon as I open the program. I have tried to contact support but their live support is never up. I don't get any error message or anything.

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replies 6 Replies 6
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Atul_Saini Adobe Employee
Adobe Employee ,
Dec 31, 2018 Dec 31, 2018

Hi REAZN,

Sorry that you are unable to use Adobe XD, could you please share the version of Adobe XD and OS version so that we may assist you with it?

Thanks,

Atul_Saini

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REAZN
Community Beginner ,
Dec 31, 2018 Dec 31, 2018
In Response To Atul_Saini

I am using the latest version of both Adobe XD and Windows 10.

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REAZN
Community Beginner ,
Jan 03, 2019 Jan 03, 2019
In Response To Atul_Saini

Hello??

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lukaj85305706
New Here ,
Jan 03, 2019 Jan 03, 2019

Hello. I have this problem. What can i do?

xd error.png

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REAZN
Community Beginner ,
Jan 03, 2019 Jan 03, 2019
In Response To lukaj85305706

They haven't responded to me since last year so gl.

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Atul_Saini Adobe Employee
Adobe Employee ,
Jan 03, 2019 Jan 03, 2019
LATEST
In Response To lukaj85305706

Hi Reazn &Lukaj

Please accept my sincere apologies for the delay in response. Could you please try the steps mentioned in this link: - Adobe XD - Unable to create new project and update this discussion with the results?

Thanks,

Atul_Saini

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Resources
XD is Crashing
XD is crashing with white screen on Windows
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XD is crashing on MAC
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What has changed with XD starter plan
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Migrate design system to creative cloud libraries
XD Daily challenge
XD Daily Creative Challenge
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