XD crashes regularly while auto-saving

[tandora]

Recently XD crashes while auto-saving. The XD workarea freezes, sometimes if I am lucky, it gets unfrozen when auto-save gets finished but most of the times I am not lucky and the app just ends with a crash. 

This trend started maybe 2 versions before the latest one. 

I am on Windows 10. 

Somehow I feel doomed now with those incessant issues of XD. Isn't there a chance to get a single stable, at least to a cerain extent, version to be used by professionals. No fancy features, no useless updates, just a stable minimal viable product to draw something and show to clients who cannot sympathise excuses of a crashing-app sort. 

[Martin Marek]

Same for me (35.1.12 on Windows 10). XD repeatedly crashes when auto-saving, when I switch to XD from another app or every time when PC enters a sleep mode. When started again, recent documents are not shown sometimes, so I have to search them in Cloud documents folder. This is riddiculous.

[Krista5C33]

Getting the same problem.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please colled and share logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

We'll try our best to help you with it.

Regards

Rishabh

[Martin Marek]

@Rishabh_Tiwari Please check the AdobeLogs_20201126_073709_391-win.zip log file.

[Rishabh_Tiwari]

Thanks for sharing the logs, Martin. I am escalating this further for investigation and will update this discussion as soon as I hear from the team.

[tandora]

AdobeLogs_20201127_103150_206-win.zxp 

[Atul_Saini]

Hi @Martin Marek and @tandora, sorry for bothering you with this. We need some additional information from your end. Please collect crash dumps after enabling them as mentioned here (https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html ). Once you have it, please upload it to CC or Dropbox and share the link via PM. (to send a PM, click on my profile and hit the "Send a message" button on the top right of the page)

Let us know if you need any help with this. We'll be happy to take it over. 

Thanks,

Atul_Saini

[Atul_Saini]

Thank you, @Martin Marek, for sharing the files. We'll let you know if there is anything else that we need from your end. 

[elainecc]

Thanks again for helping us with the logs. We were able to identify the problem and are now working on a fix! I'll update again when we have an update.

[elainecc]

Hi, everyone! Thank you again for your patience with us on this. We have a fix for this issue in today's release of XD 37, which is available via the Creative Cloud Desktop App. If you don't see an update immediately, launch the Creative Cloud Desktop App, select Updates from the left rail > Select the "..." button in the upper right corner of the app, and then "Check for updates."

[tandora]

Thanks for the detailed explanation on how to update XD. After following the instructions above, having checked for updates and updated to XD 37, here is a fresh log of the CRASH:

AdobeLogs_20210218_103215_236-win.zip

I doubt anyone needs complex 3D transforms or libriaries linked to other libraries (those are useless because they are not fully developed and don't work properly), can't there be a clean bug-free, crash-free version to be used from professionals who try to use that tool professionally because still trust the Adobe brand. 

[Rishabh_Tiwari]

Thanks for sharing the logs. We also need the crash dump which will help to identify the root cause of the issue so could you enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

Once enabled, please wait till the application crashes and once it crashes, please collect the logs from this location: %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and add it to a shared location and share the link through DM by clicking on my name.

Note: While sending the DM, please add this discussion link in the subject.

[Paulius Ba]

Hi,

I think I have the same issue with Windows 10. Happens with big project files, stored in Cloud.

AdobeLogs_20210611_122804_530-win.zxp

[s1monk]

I also have the same problem, the cloud icon for the auto-save function saying "offline" for a short time, the auto-save fails and adobe XD is freezing and crashes.