XD crashes while opening file after the latest update version 32 on macOS.

[Team5E5D]

Hi All,

I was working on a file with multiple components and the file was lagging a lot. Yesterday I updated my xd with the latest update, but now I am unable to open that file. As soon as I open the file, xd crashes. 

Sending the crash report.

Macbook pro,  MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

I am unaware on how to create crash trace.

Let me know if you need anything else also guide me for same.

Regards,

Upasana

<The Title was renamed by moderator>

[italosan]

Hi, I am attaching the guide concerning the creation of the crash log: Collect and share the crash logs

[Team5E5D]

Thankyou.....It helped. 🙂

[Joely]

You can install XD 31.2.12 inside your CC Desktop App… 

Even if that's just a temporary work around. (V32 is very bad)

[HARSHIKA_VERMA]

Hi there,

We are sorry for the frustration. As Italo said to collect the crash logs. If you've the logs file with you, please share the file with me over a private message along with the XD file.

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me.

Note: Please add the URL of the post over a PM for reference.

Hope it helps.

Thanks,

Harshika