XD Crashing Recently with Random Files

[defaultqhubfqy7sjyl]

I'm having an issue where just recently, random files I need to work on are trying to load and crashing instantly. I've done the graphic card updates, Windows 10 updates, and driver updates. Nothing is working for me and I need these files to open.

[gianvitulano]

Hi,

which version of Adobe XD are you using it? Have you tried to log out and re-enter your Adobe account?

[defaultqhubfqy7sjyl]

I'm using 41.1.12.9 currently.

[gianvitulano]

Hi,

thanks for the answer. Try to make a new installation of Adobe XD. I suggest you use Creative Cloud Cleaner tool to uninstall the software. Once the procedure is over, install Adobe XD again and check if the problem persists.

[defaultqhubfqy7sjyl]

I've tried this a few times with no success. 

[defaultqhubfqy7sjyl]

Also, when I run that tool the App is still shown as loaded in my CC App.

[gianvitulano]

Hi,

thanks for the answer. Have you even tried to log out and re-enter your Adobe account?

[defaultqhubfqy7sjyl · Accepted solution]

Thanks for the help. I was able to get things sorted yesterday. 

[gianvitulano]

Hi,

we are glad that your problem has been solved.