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XD Crashing Recently with Random Files

Community Beginner ,
Jul 09, 2021 Jul 09, 2021

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I'm having an issue where just recently, random files I need to work on are trying to load and crashing instantly. I've done the graphic card updates, Windows 10 updates, and driver updates. Nothing is working for me and I need these files to open.

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Crash on windows, Product performance

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correct answers 1 Correct answer

Community Beginner , Jul 13, 2021 Jul 13, 2021
Thanks for the help. I was able to get things sorted yesterday. 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Hi,

which version of Adobe XD are you using it? Have you tried to log out and re-enter your Adobe account?

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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I'm using 41.1.12.9 currently.

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Hi,

thanks for the answer. Try to make a new installation of Adobe XD. I suggest you use Creative Cloud Cleaner tool to uninstall the software. Once the procedure is over, install Adobe XD again and check if the problem persists.

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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I've tried this a few times with no success. 

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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Also, when I run that tool the App is still shown as loaded in my CC App.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Hi,

thanks for the answer. Have you even tried to log out and re-enter your Adobe account?

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Thanks for the help. I was able to get things sorted yesterday. 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Hi,

we are glad that your problem has been solved.

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