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XD crashing while trying to open/launch it.

New Here ,
May 13, 2021 May 13, 2021

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XD is crashing the moment i try to open it .

 

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New Here ,
May 13, 2021 May 13, 2021

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Unable to launch adobe xd, after installing.

 

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi there,

 

We are sorry to hear you are having crash issues while trying to open Adobe XD. If you are on a windows machine we would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/xd-crashes-when-launched-on-Windows.ug.html 

 

If you're on a Mac, please try the below steps-

 

  • Perform a clean install
  • Uninstall XD using the Adobe Cleaner Tool
  • Re-install the application.

 

Let us know if that helps.

 

Thanks,

Harshika

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