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XD just ruined me on a project I have been working on for 3 months.
All had been well until moments ago when I decided to continue work on my iMac. Only to see XD hadn't been saving to the cloud (Which it had been doing fine previously) meanwhile the preview link I had been updating still has those changes, but I can't do anything with that because that's basically jpegs with links.) 11 days of updates and feedback gone. The time stamp on the file on the xd home screen says last updated 11 days ago, which is weird because I have even worked on the file today Is there anything I can do to recover my files? I am really thinking of switching from XD. Sad thing is I shut down my MacBook which had the file opened before realizing this.
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Hi there,
We apologize for the frustration. We will definitely like to escalate your issue to our product team for investigation. However, we would need few details from you-
We would request you to please try the below steps-
We will try our best to help.
Thanks,
Harshika
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Hi Harshika,
Thanks for the quick response.
We would request you to please try the below steps-
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Thank you for sharing the information and sorry for the delay in response. Would you mind generating the logs from Adobe Collector and Crash Dumps and upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with us?
We will try our best to escalate the issue.
Thanks,
Harshika