xd doesn't open

New Here ,
Apr 05, 2022 Apr 05, 2022

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xd doesn't open

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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HI Nora23903833sam8.

Thank you for contacting us, and sorry for the trouble caused, could you please quit & relaunch XD again and also answer to the below listed querries,
1.In which platform your facing it - Win/Mac?

2.Is it happening on every launch?

3. XD version?

If its on win- Bug has been logged and in future realases wont seen such issues and please update to the latest version of XD.

 

Regards,

Ashwini

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New Here ,
Apr 05, 2022 Apr 05, 2022

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Same problem here on version 49.0.12. 

 

I work in a windows platform. On every launch I receive the message about my internet connection but I am connect and the other programs still workinking well, except for the Fresco, I've been experienced this same situation with it.

 

I tried to to reinstall the current and the previous version and the problem still there.

 

 

 

 

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