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XD doesn't start even after multiple restarts and re-installs of ol and new versions (even beta).

New Here ,
Feb 21, 2021 Feb 21, 2021

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System Configuration: Windows 10. 64 bit, intel core i7, 2GB Graphics, 16 GB RAM.

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Crash on windows

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correct answers 1 Correct answer

Adobe Employee , Mar 04, 2021 Mar 04, 2021
Hi there, We are sorry for the delay in response. We would request you to please try the below steps- 1. Uninstall XD. 2. Quit Creative Cloud Desktop app and kill all related processes from Task manager. 3. Delete temp files by going to run(Win+r) then %temp% 4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe 5. Restart  computer and install XD Let us know if that helps. Thanks, Harshika

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Can you see splash screen or blank window of xd? Any notes appears or not?

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New Here ,
Feb 21, 2021 Feb 21, 2021

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just cant open multiple, it dosent appear any notes at all. 

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New Here ,
Feb 21, 2021 Feb 21, 2021

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same problem here. please fix this bug!

i cant oepn multiple either.

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi there,

 

We are sorry for the delay in response. We would request you to please try the below steps-

 

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
5. Restart  computer and install XD

 

Let us know if that helps.

 

Thanks,

Harshika

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