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XD ERROR 86 - Can't open XD documnet

New Here ,
Jun 24, 2021 Jun 24, 2021

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Hello I have problems with my adobe xd documentt.
I get an error 86 when im trying to open it.Can you please help med - i have tried to make a new user on my mac and tried other devices.

Thank you.

 

Kind regards,

Christina

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Screenshot 2021-06-24 at 18.38.29.png

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi there,

 

Sorry to hear about the trouble. Will it be possible for you to share the file and the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Please add the file and system logs to a shared location and share the link through DM by clicking on my name.

 

Regards

Rishabh

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi again Rishabh

 

I have sent you a private message.

 

best regards

Christina

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