XD - Falsche Farben von Fotos

Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Hallo Zusammen,

leider werden die Farben der meisten Fotos die wir in XD laden nicht mehr richtig angezeigt. Siehe angehangenes Foto.

 

Wenn man dann auf "in Photoshop bearbeiten" klickt und das Originalfoto darüber legt funktioniert es. Das wäre für uns aber ein viel zu großer Zeitaufwand das bei jedem Foto zu machen.

 

Wie kann man das lösen? Ein Fenster zur Farbeinstellung haben wir keines gefunden. 

 

Vielen Dank im Voraus

 

(Die Bilder sind in RGB 8 Bit angelegt.)

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Hi, what version of Adobe XD are you using? Does this problem occur with all images?

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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This happens with almost all photos. Apparently there are a few where this does not happen, but they are also RGB 8 bit ...

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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It is the latest version. 49.0.12. Updated 10 days ago.

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Hi, thank you for providing us with the requested information. What OS are you running the software on?

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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We work with the following system:
Windows 10 Pro
Version 20H2
64-bit operating system

 

I now noticed that it seems to be the case with all images, even in the past, that the colors are displayed differently. However, this is a great pity since color fastness would be important. However, we also want to use the quick function would export images from XD simply out.

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi Vicky Reinhold,

 

We are sorry for the trouble, and thanks for sharing the requested information. It's really helpful. Is it possible for you to share the XD file with me over a private message so that we can look into the issue at our end?

If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a PM.

 

Could you please confirm if you've started observing this issue on the latest version of XD (XD 49), or was it there on the previous version as well?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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Hello Harshika,

thank you very much for your message, I am very happy that we are on the way to find a solution for the problem.

 

I will prepare a file in which the corresponding images are placed. To make the color difference clear, I place the image twice and edit the second one using the "edit in Photoshop" function to put the original image over it again there. Two original image files I will also put in the download link. I will send you a WeTransfer link as a private message.

 

We use XD for these images since about August 2021 and since then it is the same with the wrong colors. Unfortunately, I can't say for sure if it was like this before. We noticed it only now ...

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hello Vicky Reinhold,

 

Thank you so much for your patience. Could you please update XD to the latest version (XD 50) and let us know if you are still experiencing the issue? It looks like the issue has been addressed with the latest release.

 

Let me know if you need further assistance. I would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
May 09, 2022 May 09, 2022

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Hello Harshika,

 

Unfortunately, the problem still occurs.

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