• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

XD freezes when selecting File>Open Recent on mac

New Here ,
Mar 22, 2022 Mar 22, 2022

Copy link to clipboard

Copied

When trying to select File > Open Recent from the top menu, my mac freezes and I am unable to select my recent files. Is this a known issue?

TOPICS
Crash on mac , Product performance

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 22, 2022 Mar 22, 2022

Copy link to clipboard

Copied

Hi rachelf08,

 

We're sorry for the trouble. We would like to know a few more details-

 

  • The version of XD and the details of your operating system?
  • Does that happen with every file?
  • Have you tried signing out of XD, Creative Cloud desktop app, restarting the machine, and then launching XD from Creative Cloud desktop app?

 

Let us know if that helps. We'll try our best to investigate.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2022 Mar 30, 2022

Copy link to clipboard

Copied

LATEST

Hi Harshika,

 

It happens with every file. This is also an issue for my colleague. I've tried restarting etc, but it does not fix the issue.

 

I am using the latest version of XD and Macos Monterey Version 12.1

 

Thank you for your help

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines