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XD Frozen on startup

New Here ,
May 09, 2023 May 09, 2023

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Trying to use XD for the first time. 

 

I can download the app and open it to the 'Welcome to XD' window. I can select all the options (if I select learn it takes me to a webpage etc). But when I open a new file the artboard appears, but then it's like nothing else works. I can't select any tools or menu items (can't import, save, quit etc).

 

I can only close the application by force quitting. It's almost like there is a pop-up window/dialogue box somewhere that I can't see.

I'm on a macbook pro m1, running ventura 13.3.1 (I upgraded from 13.0.1 today in the hope it would help). The XD version is 56.1.12.1 arm64, Creative Cloud Sync 6.5.0.24.

 

I've uninstalled & reinstalled a couple of times, both via creative cloud and moving to trash, both before and after updating the OS. Any help apprecaited.

 

Screenshot 2023-05-09 at 21.37.05.pngScreenshot 2023-05-09 at 21.36.53.png

TOPICS
Crash on mac , Product performance

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