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XD get freeze at working with gradients.

New Here ,
Aug 09, 2021 Aug 09, 2021

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Hi, I am Vahagn and the problem is in following:

 

When I try to work with gradient (change colors, adjust shape size or just change position) XD get freeze without any error message, and the only way is to "end process" from task manager. 

 

My PC works properly, all drivers are up to date.

 

Windows: 10 Pro, 64 bit.

XD: 42.0.22.11

 

Please help, this is really annoying, 30 min work takes more than hour.

Thank you in advance. 

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Crash on windows

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi there,

 

Sorry to hear about the trouble. Please update XD to the latest version which is 42.1. For information on how to update the app, please refer to this link https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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