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XD hard crashing after Big Sur update

Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Screen will cut to black, and then... the computer is off.  

I've tested it and it's definitely XD that's causing it.  No other program, Adobe or otherwise. 

I've even uninstalled and re-installed XD.  That helped for a time, but the hard crashes still happen.  
I'm currently downgrading my OS (backing up my HD as I type this).  

Here's the specs of my machine:  
macOS Big Sur Ver: 11.5.2
MacBook Pro (Retina, 15-inch, Mid 2014)
16 GB 1600 MHz DDR3
2.8 GHz Quad-Core Intel Core i7
Intel Iris Pro 1536 MB

 

Anyone else getting this?  

TOPICS
Crash on mac

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correct answers 1 Correct answer

Community Beginner , Sep 05, 2021 Sep 05, 2021
So, the answer, it turns out, was a power-related issue.   XD seems to draw a lot of power and that's why I thought it was XD.  It wasn't.   Nothing to seee here.  Return to what you were doing.   In case there is anyone else who is experiencing this problem you'll find the answer if you google: MBP-Anti-CrashLevel2  I've installed it and haven't had any issues since.   Cheers 

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there,

 

Sorry to hear about the trouble. Please ensure you have the latest version of XD which is 43.0 and in case if it is already up to date and still its crashing, please share a few more details like:

 

  1. Is it happening on a specific file or multiple files?
  2. Please collect system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please collect spin dump file by following the steps shared below:
  • Launch Activity Monitor
  • Select Adobe XD process (might show as “Not Responding”)
  • Click on the gear in the upper left of the Activity Monitor
  • Select “Spindump”
  • This will generate a text file

 

Please add both the file to a shared location like Google Drive or DropBox and share the link with me by clicking on my name.

 

Regards

Rishabh

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hi Rishabh,

I just sent you a link via personal message (by clicking on your name).

I'll also send you this email (clicking on "Reply to this message") and
follow-up by saying, the problem only occurs when I'm unplugged from my
laptop. Keeping my laptop plugged in seems not to cause the hard crash. A
few minutes into working with XD with the laptop unplugged, however, will
cause the crash - even with a full battery.

The problem of the Log Collector Tool still persists:
https://drive.google.com/file/d/1fp0BnUAy_S6ESuUqAx2o4TrDY6BRgE1o/view?usp=sharing

However I was able use Console, under System.log to find some info on what
happened during the crash- See below.
(I've marked the area in red where the crash occurred).



Aug 25 16:14:05 Mats-MacBook-Pro remindd[543]: objc[543]: Class
REMCDChangeTrackingState is implemented in both
/System/Library/PrivateFrameworks/ReminderKit.framework/Versions/A/ReminderKit
and /usr/libexec/remindd. One of the two will be used. Which one is
undefined.
Aug 25 16:14:05 Mats-MacBook-Pro amsaccountsd[545]: objc[545]: Class
AMSDaemonConnectionInterface is implemented in both
/System/Library/PrivateFrameworks/AppleMediaServices.framework/Versions/A/AppleMediaServices
and
/System/Library/PrivateFrameworks/AppleMediaServices.framework/Versions/A/Resources/amsaccountsd.
One of the two will be used. Which one is undefined.
Aug 25 16:14:05 Mats-MacBook-Pro amsaccountsd[545]: objc[545]: Class
AMSXDProtoMessage is implemented in both
/System/Library/PrivateFrameworks/AppleMediaServices.framework/Versions/A/AppleMediaServices
and
/System/Library/PrivateFrameworks/AppleMediaServices.framework/Versions/A/Resources/amsaccountsd.
One of the two will be used. Which one is undefined.
Aug 25 16:14:05 Mats-MacBook-Pro TVCacheExtension[671]: objc[671]: Class
PDFToRasterImageRef is implemented in both
/System/Library/PrivateFrameworks/AMPLibrary.framework/Versions/A/AMPLibrary
and
/System/Applications/TV.app/Contents/PlugIns/TVCacheExtension.appex/Contents/MacOS/TVCacheExtension.
One of the two will be used. Which one is undefined.
Aug 25 16:14:05 Mats-MacBook-Pro askpermissiond[532]: objc[532]: Class
Request is implemented in both
/System/Library/Frameworks/LocalAuthentication.framework/Support/DaemonUtils.framework/Versions/A/DaemonUtils
and
/System/Library/PrivateFrameworks/AskPermission.framework/Versions/A/Resources/askpermissiond.
One of the two will be used. Which one is undefined.
Aug 25 16:14:07 Mats-MacBook-Pro MRT[547]: getattrlist failed for : #2: No
such file or directory
Aug 25 16:14:12 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d[524]):
Service exited with abnormal code: 111
Aug 25 16:14:14 Mats-MacBook-Pro accountsd[413]: objc[413]: Class RMLog is
implemented in both
/System/Library/PrivateFrameworks/RemoteManagement.framework/Versions/A/RemoteManagement
(0x7fff84a1f4f0) and
/System/Library/Accounts/Notification/RemoteManagementAccountsNotificationPlugin.bundle/Contents/MacOS/RemoteManagementAccountsNotificationPlugin
(0x10e866618). One of the two will be used. Which one is undefined.
Aug 25 16:14:15 Mats-MacBook-Pro accountsd[413]: objc[413]: Class
AMSSyncAccountFlagsResult is implemented in both
/System/Library/Accounts/Notification/AMSAccountNotificationPlugin.bundle/Contents/MacOS/AMSAccountNotificationPlugin
(0x7fff84a17428) and
/System/Library/Accounts/Authentication/AMSAccountAuthenticationPlugin.bundle/Contents/MacOS/AMSAccountAuthenticationPlugin
(0x10e8c7d08). One of the two will be used. Which one is undefined.
Aug 25 16:14:15 Mats-MacBook-Pro accountsd[413]: objc[413]: Class
AMSSyncAccountFlagsTask is implemented in both
/System/Library/Accounts/Notification/AMSAccountNotificationPlugin.bundle/Contents/MacOS/AMSAccountNotificationPlugin
(0x7fff84a17478) and
/System/Library/Accounts/Authentication/AMSAccountAuthenticationPlugin.bundle/Contents/MacOS/AMSAccountAuthenticationPlugin
(0x10e8c7d58). One of the two will be used. Which one is undefined.
Aug 25 16:14:18 Mats-MacBook-Pro remindd[543]: objc[543]: Class
REMDAAccountInfo is implemented in both
/System/Library/PrivateFrameworks/CDDataAccess.framework/Frameworks/DACalDAV.framework/Versions/A/DACalDAV
(0x7fff81ce5c90) and
/System/Library/PrivateFrameworks/CDDataAccess.framework/Frameworks/DACalDAV.framework/DADaemonCalDAV.bundle/Contents/MacOS/DADaemonCalDAV
(0x1095ada78). One of the two will be used. Which one is undefined.
Aug 25 16:14:19 Mats-MacBook-Pro
com.apple.siri-distributed-evaluation[676]: sandbox initialization failed:
:456:12: unable to open common.sb: not found
(apply error x)
Aug 25 16:14:19 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.siri-distributed-evaluation[676]): Service exited with abnormal
code: 1
Aug 25 16:14:26 Mats-MacBook-Pro loginwindow[154]: There is still an active
connection
Aug 25 16:14:26 Mats-MacBook-Pro Console[674]: BUG in libdispatch client:
vnode, monitored resource vanished before the source cancel handler was
invoked { 0x600000a35f00[source], ident: 6 / 0x6, handler: 0x7fff6fb93a4c }
Aug 25 16:14:29 Mats-MacBook-Pro loginwindow[154]: There is still an active
connection
Aug 25 16:14:34 Mats-MacBook-Pro coreauthd[681]: objc[681]: Class OwnerInfo
is implemented in both
/System/Library/Frameworks/LocalAuthentication.framework/Support/coreauthd
(0x1036eca60) and
/System/Library/Frameworks/LocalAuthentication.framework/Support/ModulePlugins/ModuleACM.bundle/Contents/MacOS/ModuleACM
(0x103792ed8). One of the two will be used. Which one is undefined.
Aug 25 16:14:34 Mats-MacBook-Pro coreauthd[681]: objc[681]: Class
OwnerInfos is implemented in both
/System/Library/Frameworks/LocalAuthentication.framework/Support/coreauthd
(0x1036ecab0) and
/System/Library/Frameworks/LocalAuthentication.framework/Support/ModulePlugins/ModuleACM.bundle/Contents/MacOS/ModuleACM
(0x103792f28). One of the two will be used. Which one is undefined.
Aug 25 16:14:46 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000[697]):
Service exited due to SIGKILL | sent by mds[105]
Aug 25 16:15:02 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.00000000-0000-0000-0000-000000000000[699]):
Service exited due to SIGKILL | sent by mds[105]
Aug 25 16:15:19 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[695]):
Service exited due to SIGKILL | sent by mds[105]
Aug 25 16:15:22 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000[688]):
Service exited due to SIGKILL | sent by mds[105]
Aug 25 16:15:23 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.05000000-0000-0000-0000-000000000000[687]):
Service exited due to SIGKILL | sent by mds[105]
Aug 25 16:15:23 Mats-MacBook-Pro com.apple.xpc.launchd[1]
(com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000[682]):
Service exited due to SIGKILL | sent by mds[105]



Thanks for your help with this,

Mat Brady

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Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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So, the answer, it turns out, was a power-related issue.  
XD seems to draw a lot of power and that's why I thought it was XD.  It wasn't.  
Nothing to seee here.  Return to what you were doing.  
In case there is anyone else who is experiencing this problem you'll find the answer if you google: MBP-Anti-CrashLevel2 
I've installed it and haven't had any issues since.  
Cheers 

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