XD ios app crashing right after launch

New Here ,
May 17, 2022 May 17, 2022

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Hi, I was using Adobe XD on my iPhone XR and it was working fine about an hour ago, when I went to use it again it booted but crashed within a few seconds, I uninstalled and reinstalled the app, and updated my phone to the latest software update but it still does the same exact thing. can anyone help, please. thanks in Advance 

 

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correct answers 1 Correct answer

Adobe Employee , May 18, 2022 May 18, 2022
Hi All, The issue stands resolved. Please check and let us know if you're still experiencing the issue. Regards Rishabh

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi gannimamo9@gmail.com ,

 

Sorry to hear about the trouble. Please ensure that you have the latest version of the iOS and desktop app and in case if they are already up to date and still crashing, please share a few more details like:

 

  1. Is it crashing while doing a live preview through USB tethering or while opening a cloud doc?
  2. Is it crashing on multiple files or a specific file?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
May 17, 2022 May 17, 2022

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I'm having the same issue. It crashes as soon as I open the app. For what it's worth, I did notice the live preview tab was selected for me. But it crashes so fast I can't even do anything to change that.

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Explorer ,
May 17, 2022 May 17, 2022

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also happens to me as well 

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Explorer ,
May 17, 2022 May 17, 2022

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The same thing happened to me today. did you fixed it yet ?

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi @mosaico20 gannimamo9@gmail.com @elijahw6298421 ,

 

We can reproduce this on our end and we're investigating this. I am tracking this with the team and will update this discussion as soon as I hear from the team.

 

Note: Marking this answer correct just to share the update right at the top.

 

Regards

Rishabh

 

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Explorer ,
May 17, 2022 May 17, 2022

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hello i dont know what happen my adobe xd close automatically .i restated my phone .reinstalled the XD on the phone still same ..

iphone 11

btw .it is ok if i am not log in .if i login .the app close immediately .anyone knows how to fix this ?

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi @mosaico20 ,

 

Sorry to hear about the trouble. Please ensure that you have the latest version of the iOS and desktop app and in case if they are already up to date and still crashing, please share a few more details like:

 

  1. Is it crashing while doing a live preview through USB tethering or while opening a cloud doc?
  2. Is it crashing on multiple files or a specific file?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Explorer ,
May 17, 2022 May 17, 2022

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yes .the latet version

 

it crashing while i open the app.only happening when i log in ..becuase i reinstalled it .i can open .but once i log in .it crushes 

 

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi All,

 

The issue stands resolved. Please check and let us know if you're still experiencing the issue.

 

Regards

Rishabh

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