XD is crashing and hanged while working and also facing a BUG in Windows Version

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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XD is slowing down while you work for couple of hours, mainly it slows down when an object i.e. a shape or image is becoming larger or smaller by pressing SHIFT key. And also it shows a BUG in current version of Windows that when you want to ROUND only one corner of a shape not all by holding ALT + mouse key holding to ROUND the corner. Then instead of rounding ONLY one corner it is rounding all four corners of  a shape. Kindly, resolve this lagging and BUG issue in upcoming UPDATES. 

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Crash on windows , Missing feature , Product performance

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi there,

 

We are sorry for the delay in response. For your first issue, we would like to know if that happens every time you change the size of the image using the SHIFT key. Please share the XD and the OS version of your machine.

 

For your 2nd issue, that is already a known bug and the team is working on it. I would request you to please join the discussion here: https://community.adobe.com/t5/adobe-xd/rounded-corners-holding-alt-stopped-working/td-p/11967502#M4... for updates.

 

Thanks,

Harshika

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Yes, Mostely it slows down you can say 7 out 10 times when you do an object smaller or larger by holding SHIFT key. I'm currently using Adobe XD v39.0.12.12(Starter) with sytem specs 

Device name SadyPC
Processor Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz 2.30 GHz
Installed RAM 8.00 GB
Device ID 3BBF43C3-656C-4B81-949B-A7A73DB9DE9B
Product ID 00326-30000-00001-AA612
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display.

Note: Storage is SSD based.

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Sorry for the delay in response. Could you please update generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as CC or Dropbox and share the URL with me?

 

We will try our best to help.

 

Thanks,

Harshika

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