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XD is crashing, lagging and the Type Tool is broken. This behavior is showing up on my Laptop as well as on my Desktop PC.
The worst is the Type Tool. I used the recommended ctfmon.exe but it does not work.
I do not know if it is something hardware related or OS related, so I post the specs of my Computers here:
Version XD: 35.1.12
Specs Laptop:
- OS: Windows 10 Version 10.0.19042 Build 19042
- CPU: i7-9750h
- GPU: GTX1650
- RAM: 16GB
Specs Desktop:
- OS: Windows 10 Version 10.0.19042 Build 19042
- CPU: i7-8670
- GPU: GTX1080
- RAM: 16GB
I also noticed that XD needed up to 3-4GB of RAM and used about 30% of my CPU, a behavior I never had before.
Please fix this problem. I have it since version 34 and can not solve it. I reinstalled Adobe XD several times but it does not help.
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Hi Florian,
Sorry to hear about the trouble. We'll need to investigate this for you so could you please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Regards
Rishabh
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Thank you. I downloaded the Log Collector Tool and it is up and running. I hope it helps.
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Hi there,
I am just following up on the issue, could you please confirm if it is working fine now or you are still experiencing the issue?
Regards
Rishabh