After updating to version 34.1.12, all of my files that I was previously working on are no longer responsive. I am able to start new files smoothly but all of my old files constantly freeze up and cause the app to crash. I have months worth of work on these files that I now cannot edit or even copy paste to a new file due to this. How can I either edit these files without it crashing or copy the artboards from these into a new and functional XD file?
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Sorry for the trouble, I understand how frustrating this could be. I'd love to help you with this. please share the following details so that we can proceed appropriately.
If you're getting any error message while opening the file, please check this link: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html. Please try to create another admin account on your machine and check if you're able to open the existing files.
Awaiting your response.
It's been a while we haven't heard back from you. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance from us.
We would be happy to help.