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XD is not opening after update

New Here ,
Aug 02, 2021 Aug 02, 2021

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after latest update today xd is not opening and stopping important work.

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi Abhishek,

 

We're so sorry to hear about the trouble. If you have Windows OS, please install the latest OS updates, as in some of the cases, we have found that updating OS have resolved such issues. So please update Windows OS and then uninstall XD using the cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi Abishek5FFB,

 

Hope you're doing well.

 

It's been a while we haven't heard back from you. Are you still experiencing the issue with the latest version of XD 43?

 

Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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