XD me abre los archivos en blanco

New Here ,
Aug 26, 2022 Aug 26, 2022

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Hoy todo archivo de XD que intento abrir me lo hace en blanco, y no me permite realizar ninguna acción dentro de la app.... si le doy, por ejemplo, a Archivo no me despliega las opciones, o si le doy a layers, extensiones, etc.

 

Si abro XD y le doy a crear un documento nuevo, ocurre exactamente lo mismo. He reiniciado mi PC, XD, CC y no logro resolver el problema (Windows 10- 64bits)

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Adobe Employee ,
Aug 28, 2022 Aug 28, 2022

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Hi Mariale3030,

 

It seems strange. If you'd allow, I'll try to assist you with this. 

 

Please collect the logs using this link https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link with me via private message (go to my profile and click send a message button) after uploading it to CC or Dropbox. 

 

Would you mind rolling back to the previous version XD 51 and checking if the problem persists? 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

 

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