XD mobile app crashing on iOS

[vera_c]

iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

[Jhs1025]

I'm also dealing with the same problem as you ...

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

Regards

Rishabh

[vera_c]

Thank you!
It's Version 30.0

[izzetz92873244]

I am having the exact same issue!

It was working fine in the morning.

I have iPhone Xs Max with iOS 13.5.1

Here is the video showing this:

https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

[izzetz92873244]

This is now fixed for me without me doing anything.

[MattRutko]

Same exact crashing issue.

Iphone X
XD version 30.0
Updated IOS to 13.5.1 today to try to fix the problem, did not work.

[MattRutko · Accepted solution]

Issue seems to be resolved. Thanks for the speedy fix adobe.

[Codman]

Mine crashes as well on startup. XD version 50.0 with iOS 15.5

[Paola5FF0]

Mobile app crashing on iPhone 12 mini with iOS 15.4.1
Loading screen appears, then crashes within a few seconds.

This morning it was working perfectly, after lunch it just started to crash.

I tried turning off the phone, deleted the app and reinstalled it. 

Help please!!

Paola

[martigoldsxm]

Two of us here are having the same problem. The app starts to load and then crashes almost as soon as the screen appears. I am updating iOS to 15.5 to see if that helps. Fingers crossed....

[Paola5FF0]

Any luck?

[martigoldsxm]

Nope.  :-(.  It's crashing on launch with 15.5 also.  But I'm sure Adobe will have it fixed shortly. 

[KBK16]

Am also facing the same problem, adobe please fix it shortly

[danielp43280137]

I'm having the exact same issue. 
iPhone 13 Pro

iOS 15.5 installed and just reinstalled XD (2-3 times) with no luck. 

[danielp43280137]

Thanks Adobe team, my issue has now been resolved.

[leebryan78]

Same issue, please fix asap

[shabnamr80489879]

Same issue !!! iPhone 12 

please fix ! 

[Stanley24488394sep0]

How do we contact tech support?

[Stanley24488394sep0]

I am having the same issue also 😩