XD mobile app crashing on iOS

Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

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correct answers 1 Correct answer

Community Beginner , Jul 10, 2020 Jul 10, 2020
Issue seems to be resolved. Thanks for the speedy fix adobe.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I'm also dealing with the same problem as you ...

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi there,

 

We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

 

Regards

Rishabh

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Thank you!
It's Version 30.0

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I am having the exact same issue!

It was working fine in the morning.

I have iPhone Xs Max with iOS 13.5.1

 

Here is the video showing this:

https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

 

On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

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New Here ,
Jul 10, 2020 Jul 10, 2020

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This is now fixed for me without me doing anything.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Same exact crashing issue.

Iphone X
XD version 30.0
Updated IOS to 13.5.1 today to try to fix the problem, did not work.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Issue seems to be resolved. Thanks for the speedy fix adobe.

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New Here ,
May 17, 2022 May 17, 2022

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Mine crashes as well on startup. XD version 50.0 with iOS 15.5

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New Here ,
May 17, 2022 May 17, 2022

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Mobile app crashing on iPhone 12 mini with iOS 15.4.1
Loading screen appears, then crashes within a few seconds.

This morning it was working perfectly, after lunch it just started to crash.

I tried turning off the phone, deleted the app and reinstalled it. 

Help please!!

Paola

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New Here ,
May 17, 2022 May 17, 2022

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Two of us here are having the same problem. The app starts to load and then crashes almost as soon as the screen appears. I am updating iOS to 15.5 to see if that helps. Fingers crossed....

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New Here ,
May 17, 2022 May 17, 2022

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Any luck?

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New Here ,
May 17, 2022 May 17, 2022

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Nope.  :-(.  It's crashing on launch with 15.5 also.  But I'm sure Adobe will have it fixed shortly. 

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Community Beginner ,
May 17, 2022 May 17, 2022

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Am also facing the same problem, adobe please fix it shortly

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New Here ,
May 17, 2022 May 17, 2022

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I'm having the exact same issue. 
iPhone 13 Pro

iOS 15.5 installed and just reinstalled XD (2-3 times) with no luck. 

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New Here ,
May 17, 2022 May 17, 2022

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LATEST

Thanks Adobe team, my issue has now been resolved.

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New Here ,
May 17, 2022 May 17, 2022

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Same issue, please fix asap

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New Here ,
May 17, 2022 May 17, 2022

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Same issue !!! iPhone 12 

 

please fix ! 

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New Here ,
May 17, 2022 May 17, 2022

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How do we contact tech support?

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New Here ,
May 17, 2022 May 17, 2022

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I am having the same issue also 😩

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