XD not Compatible despite OS upto date

[iaing9469063]

Hi Cant seem to get XD to install despite having an up to date system as required. Tried all suggestions on Forum(s) but to no avail. Anyone have solution?

Here is the error and then followed by OS specs

any thoughts appreciated

Iain

[VivekP · Accepted solution]

Hi iaing9469063,

Could you please check if you machine meets other requirements mentioned in Adobe XD System requirements

If everything looks fine then try following troubleshooting:

• Navigate to “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\”
• Right-click “Creative Cloud.exe” and choose Properties.
• On the Compatibility tab, deselect the Run this program in compatibility mode for option.
• Follow the same steps for “Setup.exe” present at “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\” and “Adobe Desktop Service” at “C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS”
• Restart computer and launch the Creative Cloud desktop app

Please let me know if the issue still persist.

Regards

Vivek

[iaing9469063]

Hello Vivek

This worked. The only one that needed the compatibility mode deselecting was

• C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

The others were already deselected.

Up and running, great, fair chuffed.

Many thanks for your help.

Iain

[VivekP]

Hi iaing9469063,

I am glad to know that I was able to help.

Regards,

Vivek

[Preran]

Hi Iaing,

Can you try Vivek's solution and let us know if it helped?

Thanks,

Preran