Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


XD not showing recent cloud or shared files

New Here ,
Aug 03, 2021 Aug 03, 2021

Copy link to clipboard

Copied

Hi guys,

 

Recently XD is not showing cloud files or files shared with my in 'Recent' when going to open XD or a file. It's only showing me local files on my computer. Not sure why this has suddenly stopped working? Any ideas?

Views

87

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble. Please ensure that XD is updated to the latest version which is 42.1. In case if it still doesn't work, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the computer.
  4. Please sign in back and ensure that you are not using any different Adobe ID.
  5. Launch XD and check if you are able to see the files.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines