XD prototypes are extremely slow

Report · Dec 23, 2022

Hello,
I am using small XD prototypes for user testing.
Prototypes run fine when played form XD software, but when played on any laptop/ phone browser using links, are extremely inconstant and slow at times.

I tried test micro interactions with few XD prototypes using user testing, it was utter failure because when users viewed the prototypes the desired effect was just not there because of laggyness and unpredictable behaviour of prototypes.

I cannot control test users devices/ browsers or anything else. I expect a prototype to run the way it’s designed. So far it’s been a failure.
😞

Report · Dec 26, 2022

Hi @Aditya27684118j0rd,

Thank you for reaching out, and sorry for the trouble. Would you mind sharing the link with us so that we can check on our end? Does that happen with a specific file or all the files? Is it only happening with UserTesting links or with all Design for Review?

Please share the version of XD installed on your machine and the details of your operating system.

We will try our best to investigate the issue.

Thanks,

Harshika