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XD signs me out me at complete random

Explorer ,
Nov 23, 2020 Nov 23, 2020

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Hi, another issue I have is that XD decides to sign me out at completely random moments, I don't know how or why. Just suddenly in the middle of the work I get notification that I've been signed out and that I need to sign in again. It happens several times a day (!) and it's  really annoying and exausting sometimes 😕

 

Can you please fix this... ? I'm using Win 10 (OS build 18363.1198)

 

Thank you

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hi there,

 

Sorry to hear you are having trouble with XD. Would you mind sharing the OS and XD version of your machine? Have you tried signing out of XD, Creative Cloud desktop app, restart the machine and then sign back in?

 

Let us know if that helps. 

 

Thanks,

Harshika

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Explorer ,
Nov 23, 2020 Nov 23, 2020

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I'm having the same issue.

I can't reproduce it, but it seems it happens more often when I'm using adobe acrobat reader continuously.

 

XD version: 34.4.12
Test device specifications:
YOGA 730-15IWL

Processor: Intel(R) Core(TM) Î7-8565U CPU @ 1.80GHz 2.00 GHz
Installed RAM: 16.0 GB (15.8 GB usable)
System type: 64-bit operating system, x64-based processor
Gpu: Geforce GTX 1050 / Driver v: 457.30
Pen and touch: Pen and touch support with 10 touchpoints

Windows specifications
Edition: Windows 10 Home
Version: 1909
OS build: 18363.1198

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