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XD syncing problem

New Here ,
Apr 02, 2021 Apr 02, 2021

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Hi community,

 

Last night, I realized I couldn't open my cloud document - it was stuck in syncing forever. This morning, I tried logging out of CC, restarting XD, restarting the computer, and asking my collaborator to reinvite me to the project... I still can't open it. 

 

It would be good if someone from Adobe can help me with this problem. Thanks!

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page and the version of the operating system.
  2. Is this happening with a specific file or multiple files?
  3. Have you checked with other collaborators if they are able to open the file or not?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Hi Rishabh,

 

Here's the screenshot: 

Vivian5FCE_0-1617398888763.png

 

The problem is only specific to this file. My collaborator can open the file.

 

Best,

Vivian

 

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New Here ,
Apr 02, 2021 Apr 02, 2021

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We've been having the same issue for the last week.

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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LATEST

We apologize for the delay in response. Could you please update XD to 39 version and let us know if you're still experiencing issues? There were sync issues in the past which might have affected the services.

 

Please let us know if you continue to face the problem. We'll try our best to help.

 

Thanks,

Harshika

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