XD version compatibility problem between mac and pc

[Antonin5C1D]

Why can't I open an XD file that my colleague sends me?

We work in the same company but not with the same operating system. It works on window and the last version of XD 37.1.32.2 and I on OSX with the last version of XD 36.2.32.

You no longer ensure the compatibility of the files created between the two versions of XD: Windos OSX ???

WTF?

[Kenneth Kawamoto]

You should be able to install 37.1.32 (or both you and your colleague can install the latest 38.0.12)

[Antonin5C1D]

thank you Kenneth,
It looks like I haven't accessed the update.
I do not understand why. Do you?

[Kenneth Kawamoto]

https://helpx.adobe.com/uk/creative-cloud/kb/creative-cloud-application-recognizing-available.html

Hope this will help

[Antonin5C1D]

Thanks for your time

It should be helping, but no, 🙂 

I have tried all the described procedure: none work.

So I have to try this:

1. Uninstall the entire adobe suite
2. I reboot the compuiter
3. Check if there is not an IOSX update
4. Instal XD

And it didn't work ....

Any  new clue ?????

[Antonin5C1D]

help
Someone to help me?

Please

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response. Would you mind trying the steps suggested here: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and let us know if that helps?

We'll try our best to help.

Thanks,

Harshika

[Antonin5C1D]

Hi Harshika,

Thanks to you, but it doesn’t help us.

We have no problems getting update, the problem is none of us have updated in the same times. The consequence is that we cannot share our files and collaborate effectively.

The problem was for me and my close collaborator, but sins I identify 3 more peapols concerned in or organisation: La Poste. All of us worked on "La Poste" licences and we work both on PC and Mac.

The request is simple: Please ensure that all La Poste licenses receive the same update at the same time.

I hope that macke sense to you?

Could you help me on this on?

My English could not really be tidy.  If you need it, we can have a quick zoom or teams.

thank you in advance for your help.

Best regards,

Antonin Riviere

UX Project Manager at La Poste.