You will need a new app to open this adbxd.helper.app

[dinukadesilva]

Hi,

Even though the installation is success, I cannot run the app and getting the following always. Any help is appreciated.

!xd

[Preran]

Hi Dinukadesilva,

Can you try the solution in this post Error Opening XD After Downloading (With Windows 10 Anniversary) and let us know if it helped?

Thanks,

Preran

[dinukadesilva]

Yp... i tried and the same result

[ankushr40215001]

Hey,

Your issue might require a detailed investigation and troubleshooting.

I suggest you get in touch with our Customer Care for a quicker resolution.

You may choose live chat or phone option, and a tech would deal with it remotely.

Regards,

Ankush

[dinukadesilva]

Is there an easy way i can contact .... may be via telephone or chat

[Preran]

The link that Ankush shared has options for you to call or chat with a representative.

Thanks,

Preran

[Phillip Zannini]

I'm having this issue with Windows 10 Enterprise. It can't install the new version and now our Windows user is out of sync with the Mac user.  Is this going to be a thing going forward where you can only use the latest version if you have the latest version of Mac OS or Windows? That's going to really create a issue in our corporate world.

[Jcomey]

I have resolved this problem~

[dinukadesilva]

Okang are you on windows 10. Please tell us how could you get it resolved.

[Jcomey]

[dinukadesilva]

@0kang

1. What you Adobe XD version?
2. Windows versions
3. Did you go through any workaround to it working

[Phillip Zannini]

XD version 5.0.12.8

Windows 10 Enterprise Version 1609

We've applied all the latest updates for the Enterprise version.

[nilst10788857]

Hey, I had the same issue yesterday.

I made a 100% clean install of windows and therefore had to reinstall all programs.

After install, the app opened but only would show a white screen and after ~30sec the app closed automaticly.

After restarting my pc now, the app works just fine and my guess is that you just have to restart your PC after instalation.

I hope I could help.

[Preran]

Thank you for sharing your observations. It should help other users in a similar situation. Have a nice day!

[NotTheElsueno]

Thanks this one helps me I try out all things described upside as well but nothing happens when I just scroll down to here and find this simply restart and yes it's working fine to me. 

[TA-Simon]

As of this morning I am having this exact same problem.

"After install, the app opened but only would show a white screen and after ~30sec the app closed automaticly."

I have also checked that I have the latest .NET installed, and I do.

"WOW..Easy fix just install latest .NET FRAMEWORK 4.8 and its done"

Any advice?

[HARSHIKA_VERMA]

Hi there,

Thank you for reaching out and sorry had trouble using Adobe XD. I'd like to confirm if the issue has been resolved or you still have an issue with Adobe XD?

Thanks,

Harshika

[mrc94290095]

WOW..Easy fix just install latest .NET FRAMEWORK 4.8 and its done

[abhisheka52189044]

This can be resolved by updating the registry key with following path.

Software\Microsoft\Windows\CurrentVersion\Policies\Associations

Under Associations you will have BlockProtocolElevation set to 1. You set to impty. Here you go.... It will work.

Note:- You should have installed directx and vs redistributable.

[HARSHIKA_VERMA]

Thank you for sharing your solution, Abhishek.

Thanks,

Harshika