雲端自動存檔的問題

[張嘉58685721]

使用雲端自動存檔的檔案時，每隔一段時間會自動存檔

因此!!!! 存檔的時候會導致無法修改文字，不能修改數值，點擊物件時會沒反應等等狀況！

雖然只有那短暫的1-2分鐘無法操作，但XD常常存檔阿~~~所以變成每10分鐘左右會出現這狀況一次!!

測試過離線存在電腦裡面，就不會有以上這些問題

什麼時候才會把這個問題改好呢？

另外最新一次更新之後，就無法滑鼠雙擊修改組件名稱

必須使用右鍵重新命名。

希望趕快改回來〜

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are facing trouble in saving documents in XD and taking longer time as usual. We would like to know a few more details like-

• What is the OS and XD version of your machine?
• Is it happening with a specific file or all the file?
• Would you mind sharing a short video of the issue?

We would also request you to please check out this article: https://helpx.adobe.com/in/xd/help/linked-assets.html#work-linked-color-linked-character regarding the renaming in the linked components.

Let us know if that helps.

Thanks,

Harshika

[張嘉58685721]

1.My OS is WIN10，XD is 23.1.32.2。

2.Is it happening with  all the file

In my movie, my mouse has been clicking on the item on the interface.

[HARSHIKA_VERMA]

Hi there,

Thank you for sharing the information and video. Would you mind changing the text to english and try the same process again? and share the results with us.

Thanks,

Harshika

[張嘉58685721]

Hi there,

I'm changing the text to english, Then this happened again.

[HARSHIKA_VERMA]

Thank you for trying with Engligh text. I noticed that the cloud saving symbol shows X on the top. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/xd/kb/issue-saving-xd-file-creative-cloud.html?

Let us know if that helps.

Thanks,

Harshika

[張嘉58685721]

Hi,

My Creative Cloud is 5.0.0.354, Is this the latest version?

[張嘉58685721]

In addition, the archive error also makes me very troubled.
It has appeared about 4 times, only cloud archives will appear.