插件无法使用Plug-ins are not available

[Wason_Deng]

提示您已断开链接，检查您的网络链接，然后重试

You have disconnected, checked your network links, and retried

[Wason_Deng]

[Joely]

Hi Wason Deng

What Computer platform and Version of XD are you using…?

Do you have this issue with EVERY plug-in or only this one?

[Wason_Deng]

My compute platform Windows 10 Pro and XD Version ​ is 14.0.42.14.

All have this problem with EVERY  plug-ins .

Thank you very much.

[佳螢蔡76011871]

>"<  it's so bad... me too...

i can see all plugins, but i can't install.

i already try another network, still can't install.

my platform : Windows 10 家用版 and XD Version is 21.1.12.3

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you're having trouble installing plug-ins in XD. I understand it could be annoying. I'd like to check if you're able to see the plugins folder in this location.

Here’s what the path should look like: - \AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\plugins.

Please let me know if you're able to see the folder "Plugins" and then will take it from there.

Thanks,

Harshika

[佳螢蔡76011871]

hi !

Thank you for your reply.

I check the path... I can't see the folder "Plugins".

But i try to creat a folder "plugins", and open XD, still can't install .

[HARSHIKA_VERMA · Accepted solution]

Thank you for performing the troubleshooting steps. I'd request you to please try creating a new user account of your system. Please check out this tutorial on how to create a new user account of your system: Windows 10 - How to Create a New User Account - YouTube

Let me know if that works for you.

Thanks,

Harshika

[佳螢蔡76011871]

thanks greatly appreciated.

i can install now !!

[HARSHIKA_VERMA]

I'm glad that you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD.

Thanks,

Harshika

[佳螢蔡76011871]

HI ! Can you please help me to confirm if this problem caused by my computer or it's your systems problem? thanks