Hi Wason Deng
What Computer platform and Version of XD are you using…?
Do you have this issue with EVERY plug-in or only this one?
My compute platform Windows 10 Pro and XD Version is 18.104.22.168.
All have this problem with EVERY plug-ins .
Thank you very much.
>"< it's so bad... me too...
i can see all plugins, but i can't install.
i already try another network, still can't install.
my platform : Windows 10 家用版 and XD Version is 22.214.171.124
Sorry to hear you're having trouble installing plug-ins in XD. I understand it could be annoying. I'd like to check if you're able to see the plugins folder in this location.
Here’s what the path should look like: - \AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\plugins.
Please let me know if you're able to see the folder "Plugins" and then will take it from there.
Thank you for your reply.
I check the path... I can't see the folder "Plugins".
But i try to creat a folder "plugins", and open XD, still can't install .
Thank you for performing the troubleshooting steps. I'd request you to please try creating a new user account of your system. Please check out this tutorial on how to create a new user account of your system: Windows 10 - How to Create a New User Account - YouTube
Let me know if that works for you.
thanks greatly appreciated.
i can install now !!
I'm glad that you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD.
HI ! Can you please help me to confirm if this problem caused by my computer or it's your systems problem? thanks