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4005 error on publishing link to a prototype

Community Beginner ,
Jun 25, 2020

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I've just installed Adobe XD on my laptop (new Max OS X). Created first artboard and tried to share it just to test whether it works already. And receive all the time the following error: 

Something went wrong.

Learn More (Error 4005)

 

Printscreen is attached.

Screenshot 2020-06-25 at 12.52.01.png

Correct answer by iskandar | Community Beginner

I found the solution for that issue

it seems that you need to verify your email to make it work

then you will be able to publish public links

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4005 error on publishing link to a prototype

Community Beginner ,
Jun 25, 2020

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I've just installed Adobe XD on my laptop (new Max OS X). Created first artboard and tried to share it just to test whether it works already. And receive all the time the following error: 

Something went wrong.

Learn More (Error 4005)

 

Printscreen is attached.

Screenshot 2020-06-25 at 12.52.01.png

Correct answer by iskandar | Community Beginner

I found the solution for that issue

it seems that you need to verify your email to make it work

then you will be able to publish public links

Views

1.5K

Likes

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Jun 25, 2020 1
Adobe Employee ,
Jun 25, 2020

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Hi Serge,

 

Sorry to hear about the trouble. We'll need a few more details like:

 

  1. Are you connected to a private network or managed network like a work or school network?
  2. A screenshot of the About XD info page.
  3. On the error message, please click on Learn more and share a screenshot of the full error message.
  4. Which preset you are opting in to generate the link? Is it a design review, user testing, or development? Is it happening with all the presets or with a specific one?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Jun 25, 2020 0
Community Beginner ,
Jun 25, 2020

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Hi,

I'm using my home private network.

Learn more leads here: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

Here's the version of installed application:

Screenshot 2020-06-25 at 23.44.41.png

 

I'm not using any presets or plugins yet. Application was just installed out of the box.

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Jun 25, 2020 0
Community Beginner ,
Jun 30, 2020

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some problem here,

have you been able to solve it?

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Jun 30, 2020 0
Community Beginner ,
Jun 30, 2020

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I notice something

 

when you make the link available for only invited people, it works

but when you try to update it to allow anyone with the link to view it that error appears

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Jun 30, 2020 0
Adobe Employee ,
Jul 01, 2020

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Sorry for the delay in response, please try the suggestion shared by Iskandar and let us know if it works, we'll try our best to help you with it.

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Jul 01, 2020 0
Community Beginner ,
Jun 30, 2020

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I found the solution for that issue

it seems that you need to verify your email to make it work

then you will be able to publish public links

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Jun 30, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi Iskandar,

 

Glad to hear you were able to resolve this and thank you for sharing the solution, I am sure it will help other community members.

 

Feel free to reach out to us, if you need any further assistance.

 

Regards

Rishabh

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Jul 01, 2020 0
Community Beginner ,
Jul 10, 2020

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Perfect, all works!

 

Thanks a lot Iskandar!

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Jul 10, 2020 0