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currently Im not able to access my work saved on the cloud. Therefore sharing and accessing shared links is not possible. The customer and me depend on that. What can I do? Is the cloud have issues currently?
Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
Let us know if this helps or if you need any further assistance.