Adobe keeps saying "We can't verify your subscription status."

[moutamang33682170]

I've updated Adobe XD and it stopped working. it keeps saying "We can't verify your subscription status."

When i click try again, it gives this vague message "Sorry, Something went wrong".

Please help, my work depends on this.

[cmgap]

What have you done for troubling  shooting so far? Have you rebooted your system? Have you logged out and back in to Creative Cloud?

[Preran]

Have you tried enabling Credential Manager? Can you try that if you haven't and let us know?

[italosan · Accepted solution]

Hi, can you check if credential manager is active on your computer?

[Justine25134219h9cx]

where can i find or check this (credential manager)?

[HARSHIKA_VERMA · Accepted solution]

Hi @Justine25134219h9cx,

Thank you for reaching out. Could you please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html, and let us know if that helps?

Thanks,

Harshika