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Adobe keeps saying "We can't verify your subscription status."

New Here ,
May 11, 2019

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I've updated Adobe XD and it stopped working. it keeps saying "We can't verify your subscription status."Adobe xd error.JPG

When i click try again, it gives this vague message "Sorry, Something went wrong".

Adobe xd error2.JPG

Please help, my work depends on this.

Adobe Community Professional
Correct answer by italosan | Adobe Community Professional

Hi, can you check if credential manager is active on your computer?

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Adobe keeps saying "We can't verify your subscription status."

New Here ,
May 11, 2019

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I've updated Adobe XD and it stopped working. it keeps saying "We can't verify your subscription status."Adobe xd error.JPG

When i click try again, it gives this vague message "Sorry, Something went wrong".

Adobe xd error2.JPG

Please help, my work depends on this.

Adobe Community Professional
Correct answer by italosan | Adobe Community Professional

Hi, can you check if credential manager is active on your computer?

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Adobe Community Professional ,
May 11, 2019

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What have you done for troubling  shooting so far? Have you rebooted your system? Have you logged out and back in to Creative Cloud?

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Adobe Employee ,
May 15, 2019

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Have you tried enabling Credential Manager? Can you try that if you haven't and let us know?

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Adobe Community Professional ,
May 18, 2019

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Hi, can you check if credential manager is active on your computer?

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