Adobe lags and crashes a lot infact every time and also consumes so much ram

New Here ,
Jul 08, 2021 Jul 08, 2021

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Hi Adobe, I don't know why but adobe XD lags a lot especially after 2021 updates and I'm facing difficulty while working. Co-editing is also not working, every time I click on the share icon it says that the cloud document can't be uploaded at this time. I tried to update, restart, log in again to the cloud, updated the cloud but nothing worked. Also, it eats up my ram (i have 8 GB ram). I love adobe but XD is not provided a good experience, in fact, XD crashes lag so much that it's hard to think that I am using a product from ADOBE.co editing.JPG

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Crash on windows, Product performance

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Does XD crashes while working on a specific file or multiple files?
  3. Does any specific action leads to a crash or it's crashing randomly?
  4. While using XD, please take a screenshot of the Task Manager capturing XD memory utilization.

 

We're here to help, just need more information.

 

Regards

Rishabh

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi InnovexxiaXD,

 

Hope you're doing well.

 

We would like to follow up on your issue here. Are you still experiencing the issue? If yes, please make sure to update XD to 42 version and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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