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Adobe library connectivity issues in MS Powerpoint and AS Word

New Here ,
Jan 08, 2020

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Hi, there is some kind of issue when we try to access the "Adobe Library" I tried all steps from this link:

https://www.adobe.com/creativecloud.html except for the last one, which requires Admin access. The apps are installed on the company provided laptop. Please suggest required steps to resolve this issue.

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Design, How to, Plug-ins

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Adobe library connectivity issues in MS Powerpoint and AS Word

New Here ,
Jan 08, 2020

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Hi, there is some kind of issue when we try to access the "Adobe Library" I tried all steps from this link:

https://www.adobe.com/creativecloud.html except for the last one, which requires Admin access. The apps are installed on the company provided laptop. Please suggest required steps to resolve this issue.

TOPICS
Design, How to, Plug-ins

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172

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Jan 08, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi there,

 

Sorry to hear you are having trouble connecting Creative Cloud libraried with Office application. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/libraries-addin-microsoft-office.html?

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Jan 10, 2020 0
New Here ,
Jan 12, 2020

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Hi Harshika,

 

Thanks for your reply!

I tried this and installed the add-in, it shows an error. (attached) I tried troubleshooting steps from this link too:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

still not working.

 

Screencap.jpg

 

 

Best,

Swapnil

 

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Jan 12, 2020 0