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Adobe product

New Here ,
Nov 19, 2020 Nov 19, 2020

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I'm trying to open a support ticket from the admin console and it want the adobe product name to be able to create the ticket.  No search feature. I specify XD or Adobe XD and they are all invalid.

 

What is the appropriate product name to allow me to get past that frame to open a support ticket?

Thanks.

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How to , Product performance

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try entering Adobe Creative Cloud and check if you are able to select the product. For more information, please refer to this article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug...

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Dec 03, 2020 Dec 03, 2020

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" Adobe Creative Cloud" or any combination is not an option. That is part of my point, nothing works!

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