Adobe product

New Here ,
Nov 19, 2020 Nov 19, 2020

Copy link to clipboard

Copied

I'm trying to open a support ticket from the admin console and it want the adobe product name to be able to create the ticket.  No search feature. I specify XD or Adobe XD and they are all invalid.

 

What is the appropriate product name to allow me to get past that frame to open a support ticket?

Thanks.

TOPICS
How to, Product performance

Views

129

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Please try entering Adobe Creative Cloud and check if you are able to select the product. For more information, please refer to this article: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug...

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

" Adobe Creative Cloud" or any combination is not an option. That is part of my point, nothing works!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines