Adobe XD 19.0.22 not responding

[mralbelo]

I'm running on MacOS Mojave 10.14.4 and my Adobe XD 19.0.22 It's not responding, it recently got an update so I thought it would get fixed but I still have the same problem. It opens and if I try to open a document or start a new one the program starts loading and goes into "not responding" state. I've tried restarting my computers and uninstalling several times.

[Atul_Saini]

Hi Mralbelo,

Sorry that you are experiencing this issue while using XD on macOS 10.14.4, would it be possible for you to update to macOS 10.14.5? If yes, please and share the results after trying.

Thanks,

Atul_Saini

[Preran]

If you aren't looking at upgrading your OS, please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. We will get in touch with you for investigation. To send private message, click my picture and use the Message button.

You can also contact us directly using this link Contact Customer Care​ Use the chat button to talk to an agent.

Thanks,

Preran