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Adobe XD 31.0.12 won't open

Participant ,
Jul 21, 2020

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The icon bounces but never opens. 

 

MacOS 10.14.6

Mac Pro 5.1

6-Core Intel Xeon

RAM: 64 GB

 

V. 30.3.12.5 works fine.

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Adobe XD 31.0.12 won't open

Participant ,
Jul 21, 2020

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The icon bounces but never opens. 

 

MacOS 10.14.6

Mac Pro 5.1

6-Core Intel Xeon

RAM: 64 GB

 

V. 30.3.12.5 works fine.

Views

142

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Jul 21, 2020 0
Adobe Employee ,
Jul 21, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try closing the XD process from the Activity monitor and then try launching it from Adobe CC Desktop app and let us know how it goes.

 

Regards

Rishabh

 

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Jul 21, 2020 0
Participant ,
Jul 21, 2020

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Hi Rishabh,

 

Thanks for your answer. Same thing, the icon keeps bouncing but never opens. 

 

Regards

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Jul 21, 2020 0
Adobe Employee ,
Jul 21, 2020

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Thanks for trying. I'd recommend re-installing the application. Please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once you have uninstalled. please try re-installing the application and let us know how it goes.

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Jul 21, 2020 1
Participant ,
Jul 22, 2020

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Hi,

I've tried, but it's the same. Cleane the app, restarted, reinstalled but still a bouncing icon that never opens. 

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Jul 22, 2020 0
Adobe Employee ,
Jul 27, 2020

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Sorry for the delay in response. Will it be possible for you to log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it still doesn't work we might need to check it at your machine level so please contact us directly using this link: https://helpx.adobe.com/contact.html

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Jul 27, 2020 1
Participant ,
Jul 28, 2020

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Hi Rishabh,

 

I did it and it works in the root user.

What does it mean? Is it a problem of permissions? 

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Jul 28, 2020 0
Participant ,
Jul 30, 2020

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Hi,

 

FYI: Today I've updated to 31.1.12. The problem persists. 

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Jul 30, 2020 0
Participant ,
Aug 05, 2020

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Hi Rishabh,

 

I've seen that you reply was marked somehow as correct answer. But I still can't use Adobe XD.

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Aug 05, 2020 0
Adobe Employee ,
Aug 05, 2020

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So sorry for the delay in resolution. Have you checked the app in the root account? If yes, then I'll request you to contact us directly using the above-shared link so that we can check it at your machine level.

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Aug 05, 2020 0