Adobe XD 31.1.32.2 freezes in preview on Mac Big Sur 11.2.3 as well as previous OS

Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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I was hoping updating Big Sur would resolve this problem, but XD keeps freezing during previous on this version and the previous version of Mac. I've tried downgrading to previous versions of XD and I am having the same issue. Keeps pinwheeling and freezing my entire computer. Brand new MAC - less than 6 months old. It's making it virtually unusable.

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Adobe, I'm reading several pages of other people have the same issues. Lags all over this program. Please fix this.

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Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

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Hi there,

 

We are sorry for the delay in response and apologize for the inconvenience. Would you mind updating XD to 38.1 version and let us know if you are still experiencing the issue?

 

We will try our best to help.

 

Thanks,

Harshika

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