Adobe XD 35.0.12 keeps crashing whenever i open a xd file

New Here ,
Nov 20, 2020

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Adobe XD 35.0.12 keeps crashing whenever I open an xd file so it never letting me work on any file, i am running this on Mac OS Big Sur Screenshot 2020-11-20 at 1.55.20 PM.png

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Adobe XD 35.0.12 keeps crashing whenever i open a xd file

New Here ,
Nov 20, 2020

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Adobe XD 35.0.12 keeps crashing whenever I open an xd file so it never letting me work on any file, i am running this on Mac OS Big Sur Screenshot 2020-11-20 at 1.55.20 PM.png

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Nov 20, 2020 0
Adobe Employee ,
Nov 20, 2020

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Hi Pat,

 

Sorry to hear about the trouble. We'll need to investigate this so please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

I'd also request you to try re-installing XD and check how it works.

 

Regards

Rishabh

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