Adobe XD and Creative Cloud get stuck while downloading

[ahsuniqbal]

I was using free version of Adobe XD on my PC, for some reasons I changed my windows and I needed to reinstall Adobe XD. I tried downloading it through creative cloud and through individual downloader for XD as well, but in both cases the downloading gets stuck in between 17.5 to 20%. I tried restarting my PC several times, I tried reinstalling my Graphics Driver. The internet was working fine as well. I also tried another adobe account and Creative Cloud Cleaner but none of it worked.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if this helps or if you need any further assistance.

Regards

Rishabh