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Adobe XD and Creative Cloud get stuck while downloading

New Here ,
Oct 16, 2019

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I was using free version of Adobe XD on my PC, for some reasons I changed my windows and I needed to reinstall Adobe XD. I tried downloading it through creative cloud and through individual downloader for XD as well, but in both cases the downloading gets stuck in between 17.5 to 20%. I tried restarting my PC several times, I tried reinstalling my Graphics Driver. The internet was working fine as well. I also tried another adobe account and Creative Cloud Cleaner but none of it worked.

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Crash or freeze, Download install and licensing

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Adobe XD and Creative Cloud get stuck while downloading

New Here ,
Oct 16, 2019

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I was using free version of Adobe XD on my PC, for some reasons I changed my windows and I needed to reinstall Adobe XD. I tried downloading it through creative cloud and through individual downloader for XD as well, but in both cases the downloading gets stuck in between 17.5 to 20%. I tried restarting my PC several times, I tried reinstalling my Graphics Driver. The internet was working fine as well. I also tried another adobe account and Creative Cloud Cleaner but none of it worked.

Topics

Crash or freeze, Download install and licensing

Views

224

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 15, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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