Adobe XD artboards aren't visible

New Here ,
Mar 16, 2021 Mar 16, 2021

Copy link to clipboard

Copied

Hi

 

I'm using a mid 2010 mac mini running mojave and have installed adobe XD. Adobe XD opens just fine and at normal speed and works pretty well. But when I try to do a project, the artboard or canvas aren't showing. I don't know why, but it doesn't show. I tried searching for answers and someone had said to try gfxcardstatus to switch to integrated, but it shows that there isn't dual gpu in my machine. Someone pls help!

Screenshot 2021-03-17 at 10.12.16 AM.png

Screenshot 2021-03-17 at 10.13.12 AM.png

  

Screenshot 2021-03-17 at 10.25.44 AM.png

 I have attached the specs, the error along with adobe XD screenshot. Please help

 

Views

369

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

Hi Prithvi,

 

We are sorry for the delay in response. Would you mind sharing the version of XD you are using? Have you tried signing out of XD, Creative Cloud Desktop top, restart the machine and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Hi Harshika,

 

I am currently using the latest version of Adobe XD that is 38.0.12.13 (starter), creative cloud sync 4.9.0.19. I had tried signing out of both Adobe XD na creative cloud and signing back in, reinstalling Adobe XD and creative cloud, but the problem doesn't seem to go. But when I boot my mac in safe mode, it seems to work fine and art boards are visible. I'd like to know the solution for this. 

 

Thank you,

Prithvi 

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

I had this problem on Windows when I tried to run Xd on an older machine. Problem was an outdated nvidia driver.

Once I updated it, the artboards were visible. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

My system has a NVIDIA GeForce 320M graphics card. Can you tell me how you updated your driver and how to update mine? 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

I know you can go to https://www.nvidia.com/en-gb/geforce/drivers/ , find your graphics card and download the latest one, but I'm not sure how it works on a Mac. This card seems to be quite old and you might have to do some research on what's the latest driver available and how to update it. Sorry that I can't be of much help.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2021 Mar 26, 2021

Copy link to clipboard

Copied

I checked it out and it appears that there isn't any drivers available now :((. Tho it is available for Linux and other operating systems, it isn't there for macOS

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines